Auto Glass Week
September 4-6, 2019
Indiana Convention Center
Host Hotel: JW Marriott Indianapolis
To Attend or Exhibit:
I would like to personally invite you to attend Auto Glass Week™: the international conference for the original equipment (OE) and aftermarket glass repair and replacement industry, taking place September 4-6, 2019 at the Indiana Convention Center in Indianapolis. This event is co-sponsored by the Auto Glass Safety Council™ (AGSC), Independent Glass Association (IGA), National Windshield Repair Division™ (NWRD) and AGRR™ magazine.
Auto Glass Week is perfect for industry professionals looking to continue education and hit the ground running. The carefully curated educational lineup is an integral part of the Auto Glass Week experience and attendees point to the informative keynotes and sessions as their most valued takeaway. From inspirational content and the latest on repair and replacement trends, to accredited course offerings, our program will leave you with actionable strategies and tools that are guaranteed to enhance your business.
On the show floor, top industry manufacturers will showcase the latest products and services for the AGRR industry. You will also get front row access to our nail-biting competitions, which bring some of the world’s best technicians to compete for the title of “World’s Best.” Watch as competitors execute safe and quality auto glass installations, auto glass calibrations, windshield repairs, and exceptional customer service while picking up new techniques to bring home.
If you are looking to invest in your business and advance your career, why not invest in something that is guaranteed to pay off? We think you’ll agree; Auto Glass Week is the event to drive your business forward.
I look forward to seeing you at the conference!
Managing Director of Auto Glass WeekTM
P.S. You just might win a brand new truck.
Download the official event app for iOS or Android and access the Auto Glass Week information on-the-go.
With just one click, you can:
Create your personalized schedule;
• See the company booth directory;
• Network via the official event community;
• Follow-up with sponsoring companies;
• Receive live updates and notifications; and
• Connect to sponsoring company social media accounts.
The app will be live and available for download in the App Store and Google Play in July. Watch your inbox for more information on the official Auto Glass Week™ App.
Auto Glass Week™ will take place in the heart of downtown Indianapolis. With all there is to see and do, plan to give yourself a few extra days to make this year’s trip one the entire family will remember!
Home to the largest collection of monuments dedicated to veterans and war casualties in the nation, outside of Washington, D.C. The centerpiece of Monument Circle is the iconic Soldiers and Sailors Monument. www.in.gov/iwm
The zoo has more than 2,000 animals and just as many plants that are housed in a collection of habitats that simulate natural environments in stunning detail. There is even an aquarium on the premises.indianapoliszoo.com
The world’s largest children’s museum is located in Indianapolis. childrensmuseum.org
Indianapolis Motor Speedway
The Indianapolis Motor Speedway is only a few minutes from downtown. Dubbed “The Racing Capital of the World,” this iconic course is home to a number of world famous races, including the Indianapolis 500. The site hosts a museum and many other events to make it worth the outing.
White River State Park
Located downtown on more than 250 acres, this park offers beautiful greenspaces, waterways and several museums, such as the Indiana State Museum, the NCAA Hall of Champions and Eiteljorg Museum of American Indians and Western Art.whiteriverstatepark.org
Downtown is so dense with top-flight restaurants you’ll wonder how Indy became known for sports instead of food. The city center boasts more than 250 options, and every block in the convention district offers indie eateries from which to choose.For more Indy attractions, visit www.visitindy.com
Wednesday, September 41 p.m. – 6 p.m.
Thursday, September 512 p.m. – 6 p.m.
Friday, September 69 a.m. – 2 p.m.
Indiana Convention Center
100 S Capitol Avenue
Indianapolis, IN 46225
JW Marriott Indianapolis
10 S West Street
Indianapolis, IN 46204
We have negotiated group discounts and secured a block of reduced-rate hotel rooms to make your trip to Auto Glass Week™ more affordable. Attendees can secure rooms at the group rate of $169 USD per single/double,plus tax until August 16, 2019, on a first-come, first-served basis.
Book Your Hotel Reservation by Phone
Call 7=866/704-6162 (Refer to group Auto Glass Week/AGW)
Book Your Hotel Reservation Online
To book online, visit www.autoglassweek.com and click on the “Event Info” tab.
Airport & Transportation Information
The Indianapolis International Airport (IND) is approximately 14 miles from the hotel. JW Marriott Indianapolis does not provide shuttle service to or from the airport, but alternate transportation includes:
• Royal Limo: $45 USD (one way, reservation required)
• Estimated taxi fare: $50 USD (one way)
• GO Green Downtown Airport Shuttle: $13 USD (one way)
Airport Expressway to I-70 East to West Street exit 79A. Turn left (north) onto West Street to Washington Street, turn left (west) onto Washington Street and into hotel entrance.
There is paid parking at the JW Marriott Indianapolis. Discounted parking will be available at a number of other lots for Auto Glass Week attendees. Information will be provided upon registration.
Visit our event website at www.autoglassweek.com for up-to-the-minute info on speakers, event highlights, programming and more.
Follow us on Twitter for the latest conference buzz and be sure to hashtag #AutoGlassWeek.
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Keynote Jim Carroll
Global Futurist and Innovation Expert
Wednesday, September 4, 201910:30 a.m. – 12:00 p.m.
How to Take Your Business into the Future
Jim Carroll speaks at events across the globe by providing customized industry trends in a compelling motivational style. He will address specific issues affecting the auto glass and window film industries and will get you thinking about how to take your business into the future.
“It is important to get out and define your industry before someone else does,” says Carroll, who has been speaking before global audiences for the past 25 years providing insights into the future. “The future can happen slowly but then all at once.” Find out how to be prepared by taking a good look at your business model and how this can be adapted for the coming years. Carroll will also challenge companies to look at the skills issue.“The skills we had yesterday are not necessarily the skills of tomorrow,” he says.
Carroll will also discuss how strategies are not necessarily challenges but opportunities to define the future. Carroll will wow you, challenge you and leave you with specific strategies to take your company to the next phase.
Carroll has spoken to employees of major corporations such as Mercedes Benz, Volvo, NASA, PPG Industries, Disney, Johnson and Johnson and more. He is known for really gleaning and under-standing each audience and for providing research and information specific to their fields. Come learn what the future means for your company.
Be sure not to miss the 3rd Annual ADAS Summit courses and calibration demonstrations on the show floor.
Thursday, September 5
1:00 p.m. – 1:30 p.m.
Calibration Demonstration by asTech
3:00 p.m. – 4:00 p.m.
Calibration Demonstration by Pilkington North America
Friday, September 6
11:30 a.m. – 12:00 p.m.
Calibration Demonstration by Autel
Get CEU credits where noted. See AGSC for credit.
Mock Audit with AGSC 3rd Party Auditor
Thursday, September 5 4:00 p.m. – 5:30 p.m.Penny Ouellette
Check autoglassweek.com for more details.
Schedule of Events
Thursday, September 3
12:00 p.m. – 6:00 p.m. Auto Glass Week™ Registration Open
1:00 p.m. – 4:00 p.m.Auto Glass Safety Council™ ADAS Committee Meeting (ADAS members only)
2:00 p.m. – 8:00 p.m.Auto Glass Week Competitor Check-in, Badge Pick-up and Vehicle Selection
4:00 p.m. – 6:00 p.m. Auto Glass Safety Council™ Board Meeting (board members only)
6:30 p.m. – 7:00 p.m.Windshield Repair Competition Mandatory Competitor Meeting
6:30 p.m. – 8:30 p.m.Auto Glass Safety Council™ Member Meeting and Reception (AGSC members only)
7:00 p.m. – 7:30 p.m.Auto Glass Technician Competition Mandatory Competitor Meeting
7:00 p.m. – 7:30 p.m.Windshield Repair Competition Competitor ROLAGS™ Testing
7:30 p.m. – 8:30 p.m. Auto Glass Technician Competition Preliminary Judging
Wednesday, September 4
6:30 a.m. – 6:00 p.m. Auto Glass Week™ Registration Open
7:00 a.m. – 7:45 a.m.Morning Coffee With… Corbin Archer
7:00 a.m. – 9:00 a.m.Auto Glass Safety Council™ AGRSS™ Standards Committee Meeting
7:00 a.m. – 2:30 p.m.Educational Program sponsored by XYG
10:30 a.m. – 12:00 p.m. Keynote: How to Take Your Business into the Future
12:00 p.m. – 12:30 p.m. Auto Glass Technician Calibration Competition Mandatory Finalist Meeting
1:00 p.m. – 6:00 p.m.Auto Glass Week™ Exhibition Floor Open
1:30 p.m. – 2:25 p.m. Windshield Repair Competition Heat 1
2:30 p.m. – 4:00 p.m. Auto Glass Technician Calibration Competition Finals
3:30 p.m. – 4:40 p.m. Auto Glass Technician Competition Heat 1
4:30 p.m. – 6:00 p.m. Welcoming Cocktail Party on the Exhibition Floor5:00 p.m. – 5:55 p.m.Windshield Repair Competition Heat 2
7:00 p.m. – 10:00 p.m. 5th Annual Industry Pub Crawl (optional, additional purchase required)
Thursday, September 5
6:30 a.m. – 6:00 p.m.Auto Glass Week™ Registration Open
7:00 a.m. – 7:45 a.m.Morning Coffee With… Peter Brown
7:00 a.m. – 9:00 a.m.Auto Glass Safety Council™ Credentialing Committee Meeting (AGSC members only)
7:00 a.m. – 9:00 a.m. Auto Glass Safety Council™ Education Committee (Tentative, subject to change. AGSC members only.)
7:00 a.m. – 8:30 a.m.Auto Glass Safety Council™ LAGRS Committee Meeting
7:00 a.m. – 2:15 p.m. Educational Program sponsored by XYG
12:00 p.m. – 1:00 p.m. Focus on Repair Lunch (by invite only)
12:00 p.m. – 6:00 p.m. Auto Glass Week™ Exhibition Floor Open
12:15 p.m. – 1:10 p.m. Windshield Repair Competition Heat 3
1:00 p.m. – 1:30 p.m. Calibration Demonstration by asTech
2:00 p.m. – 3:10 p.m.Auto Glass Technician Competition Heat 2
3:00 p.m. – 4:00 p.m. Calibration Demonstration by Pilkington North America
3:30 p.m. – 5:30 p.m.Auto Glass Safety Council™ Silent Charity Auction (final bids taken at 5:15 p.m. on the Exhibition Floor)
4:30 p.m. – 6:00 p.m. Networking Cocktail Party on the Exhibition Floor
4:45 p.m. – 5:55 p.m.Auto Glass Technician Competition Heat 3
Friday, September 6
6:30 a.m. – 2:00 p.m. Auto Glass Week™ Registration Open
7:00 a.m. – 7:45 a.m.Morning Coffee With… Carl Tompkins
7:00 a.m. – 10:00 a.m. Educational Program sponsored by XYG
7:00 a.m. – 10:00 a.m. Auto Glass Safety Council™ Technician Certification Training
7:00 a.m. – 10:00 a.m. National Windshield Repair Division™ Technician Repair Certification Training
7:30 a.m. – 8:00 a.m. Auto Glass Customer Service Representative (CSR) Competition Finalist Meeting
8:00 a.m. – 9:00 a.m. Being the World’s Best CSR and Auto Glass CSR Competition Finals
9:00 a.m. – 2:00 p.m. Auto Glass Week™ Exhibition Floor Open
9:30 a.m. – 10:40 a.m. Windshield Repair Competition Finals
11:00 a.m. – 1:00 p.m. Auto Glass Safety Council™ Marketing Committee Meeting (AGSC members only)
11:30 a.m. – 12:00 p.m. Calibration Demonstration by Autel
12:00 p.m. – 1:25 p.m. Auto Glass Technician Competition Finals
2:00 p.m. – 3:30 p.m. Auto Glass Safety Council™ Technician Certification Exam (valid for all badged attendees)
2:00 p.m. – 3:30 p.m.National Windshield Repair Division™ Technician Certification Exam (valid for all badged attendees)
2:00 p.m. – 5:00 p.m. New This Year: Workshop for Newcomers
7:00 p.m. – 9:00 p.m. Closing Awards Ceremony (optional, additional purchase required)
New this Year!
Members of the Auto Glass Safety CouncilTM can receive continuing education credits for several of the seminars taking place during the event. Look for the CEU designation next to those sessions that qualify.
Wednesday, September 4
7:00 a.m. – 7:45 a.m. Morning Coffee with … Corbin Archer
Our popular Morning Coffee series is back for its second year. Come early, grab a cup of coffee and learn: “How to Thrive in the Auto Glass Industry: Creating Opportunity and Financial Health.” Bring those burning financial questions specific to the auto glass industry that you have always wanted to ask.
Faculty: Corbin Archer is the president of Glass Mechanix Solutions in Salt Lake City, Utah. Prior to this, Archer served on the board of directors at TechnaGlass from 2007 – 2015. In 2002, he received an MBA from Westminster College where he currently serves as a member of the MBA alumni committee. His focus is the financial health of auto glass businesses.
8:00 a.m. – 9:30 a.m.Industry Roundtables: Share and Learn from Your Peers
Roundtables are back for a second year, after their extreme popularity in 2018. Attendees told us they wanted to attend these again and they wanted more time—so we are delivering in 2019. Many auto glass companies struggle with similar issues, and who better to get tips from than your peers? Attend this session which is set up in roundtables with different topics at each table. You can table hop as much as you wish and ask questions of our experts—executives at the nation’s top auto glass companies who will be at each table to help facilitate dialogue and answer questions.
Facilitators: David Leach is the chief operating officer for Don’s Mobile Glass/Wardrobe and Bath Specialties in Northern California. He spent 22 years with Kryger Glass in Kansas City, followed by 10 years with Belron (and later Safelite) as a regional vice president; where he won both the ‘Wall of Fame’ and ‘Belron Exceptional Customer Service’ (BECSA/global) awards. During his career, he has been active in numerous trade groups, including a board position with the Chicago Group and the leadership team for PPG Prostars. He attended Creighton University and is a graduate of the Stephen Covey “Principal Centered Leadership” and “7 Habits” courses. Mike Schenian is the president of City Auto Glass, in St. Paul, Minn. Mike Schenian also serves on the Auto Glass Safety Council with more than 40 years of experience in the glass industry and was president of the Minnesota Glass Association in 1993 and 2012. Paul Morris is a lawyer and the president of his family’s small business, Jack Morris Auto Glass. The company was founded in 1951 by Paul’s grandfather in downtown Memphis, Tenn. The company currently has 10 locations in the South. Paul is married and has two children. He serves on the boards of several non-profits in the Memphis area.
Additional facilitators to be added. Check autoglassweek.com for the latest updates.
9:45 a.m. – 10:15 a.m. Auto Glass Week Opening Session and Award
Come for an overview of all that Auto Glass WeekTM 2019 has to offer, along with an update from each of the sponsoring organizations about their current and new initiatives.
Faculty: Debra Levy is publisher of Auto Glass Repair & Replacement Magazine (AGRR) and president of Key Media & Research, a glass information services company based in suburban Washington, D.C. KMR publishes AGRR and glassBYTEs.com™, the auto glass industry’s daily electronic news service. She is author of numerous articles about the industry and sits on the board of directors for Auto Glass Safety Council (AGSC), Independent Glass Association (IGA) and the National Windshield Repair Division (NWRD). She has been in the glass industry her whole adult life and also serves as publisher of several other glass-related print and electronic publications, including USGlass, Architects’ Guide to Glass and WINDOW FILM magazines.
As the executive director of the IGA, Gary Hart is honored to play an important role in shaping the future of the AGRR industry. His strategies for creating success have come from directly working with those who serve their respective roles in the industry. Through his work, Hart has learned to value the opinion of everyone who is a stakeholder, in any given process, in order to provide the right solutions they seek. Hart has used this leadership distinction to help optimize and grow auto glass businesses to new positive and profitable levels.
Mike Schenian is the president of City Auto Glass, in St. Paul, Minn. Mike Schenian also serves on the Auto Glass Safety Council with more than 40 years of experience in the glass industry and was president of the Minnesota Glass Association in 1993 and 2012.
Troy Mason is the founder and owner of TechnaGlass, a multi-state auto glass chain based in Salt Lake City, Utah, with locations in nine states. Mason has built TechnaGlass from a single location to a 60-plus chain in the West, Kentucky, Ohio and Louisiana. He is a veteran of the U.S. Air Force and also attended the University of Utah. His company is well known for its commitment to employee education and training as well as having fun. Mason is also a member of the board of directors of both the National Windshield Repair Division (NWRD) and the Auto Glass Safety Council™. He currently serves as president of the NWRD.
10:15 a.m. – 10:30 a.m. Break
10:30 a.m. – 12:00 p.m. Keynote: How to Take Your Business into the Future
Jim Carroll, Global Futurist and Innovation Expert
12:00 p.m. – 1:00 p.m. Lunch on your own
1:00 p.m. – 1:30 p.m.The Latest in Safety including Headlight Research .5 CEU
The Insurance Institute for Highway Safety (IIHS) is at the forefront of much auto related safety and insurance issues. Learn the latest results of the group’s work when it comes to headlight and visibility issues. This session will equip you with valuable information to pass on to your customers.
Faculty: Sean O’Malley is the senior test coordinator for the Insurance Institute for Highway Safety. He began working at IIHS in 2007, initially performing damageability research and low-speed crash tests. Prior to joining IIHS, O’Malley spent 20 years in the testing field in the Detroit area, beginning with Ford Tractor in 1987. O’Malley’s recent research has been about the effects of auto glass repair and replacement on ADAS.
1:30 p.m. – 2:30 p.m. ADAS and Glass Quality
The effect of glass quality on the necessity of recalibration and the quality of that recalibration has been the subject of anecdotal discussion and speculation throughout the industry. In this hard-hit-ting session, you’ll learn the differences in glass quality (OE, aftermarket, etc.) and how quality affects the need to recalibrate. This session also explains why the mistaken belief that ”if you don’t’ touch the camera, you don’t need to recalibrate,” can lead to major problems.
Faculty: Erica Clouse, business development manager at NSG Pilkington NA. A graduate of Ohio State University, Clouse currently oversees the Calibration and Truckload groups within NSG Pilkington NA, and has worked previously managing the ADAS channel and served as a marketing specialist with the group. Clouse has experience in both the AGR and OEM segments, currently serves as a representative on the Auto Glass Safety Council, and drives growth within the company via serving customers as well as new product development.
Bill George, director of business planning, NSG Pilkington NA. George holds a B.S. in marketing management from Youngstown State University and has been with the company since 1997 in director and managerial roles. Currently, George maintains authority over business planning, product marketing, brand development, new product launches, multi-channel pricing and emerging market development. George also led product development for the OPTI-AIM systems, which assists in the calibration of windshields to ensure compatibility with next-generation technology tools; producing millions of dollars in new incremental revenue.
Thursday, September 5
7:00 a.m. – 7:45 a.m. Morning Coffee with Peter Brown
Come hear the marketing success found by the president of one auto glass company and learn how to make this work in your local market. Brown will tell you how he has conducted online marketing in his local markets with sensational results.
Faculty: Peter Brown is president of Tiny and Sons Auto Glass, a second-generation owned business. Brown has been in the industry for more than 40 years. Having learned the ropes from his father, he eventually took over Tiny and Sons Auto Glass. He also serves on a number of boards and councils in his hometown of Plymouth, Mass., and serves as chairman of the Plymouth Area Chamber of Commerce and the Boys & Girls Club of Plymouth.
7:45 a.m. – 8:00 a.m. | Break
8:00 a.m. – 8:30 a.m. New Auto Glass Market Study Results
Come learn about the state of the auto glass market. This presentation will explore primary and secondary data and insights on the industry, conducted by the research division of AGRR magazine’s parent company. It will look at several key economic indicators, as well as industry growth trends, on both the supply and demand sides of the market.
Faculty: Nick St. Denis is the director of research at Key Media & Research (KMR), a glass information provider based in suburban Washington D.C. St. Denis conducts business research for the glass industry. He currently is completing his Master’s Degree in Survey Research at the University of Connecticut, with an emphasis on industry-related projects.
Third Annual Advanced Driver Assistance Systems (ADAS) Summit • 3.5 CEUs
Understanding ADAS is imperative for the auto glass industry and the ADAS Summit will do just that. Join us for these special sessions devoted to ADAS technology, legal implications, and the challenges of offering calibration services. Then visit the show fl oor for demonstrations of calibration equipment in operation.
8:30 a.m. – 10:30 a.m.
Calibration: Learn from Your Peers who Perform These Every Day in Their Shops
Maybe you perform a few calibrations in-house but are afraid to take it to the next level. Or maybe you subcontract them out and are hesitant to bring them in-house. What are the pluses and minuses of each? This session is your chance to ask specific calibration questions to those who perform these every day in their shops. Each panelist will explain how they got started, challenges, advantages and more. Then ask your questions to help you evaluate your best course of action.
Faculty: Josh Bradley is owner of Clear Choice Auto Glass in Spartanburg, S.C. Bradley has 17 years of experience in the industry. He is an AGSC-certified technician who performs calibrations himself. He was the gold medalist in the inaugural Auto Glass Technician Calibration Competition in 2018.
Jon Burra is owner of the Windshield Calibration Center located in Phoenix, Ariz., and was a 2018 Auto Glass Technician Calibration Finalist. He has been in the automotive service field for almost 30 years starting as a technician. He started The Windshield Calibration Center in December 2017 and has performed over 5000 successful ADAS calibrations and counting.
Bill Purtell is operations manager of All Star Glass, Inc. in San Diego, Calif., the fifth largest auto glass company in the U.S.
Bob Scharaga, president of All Star Glass, Inc. Scharaga co-founded his company with his late father, Sam. Today, All Star Glass, Inc. has 30 company-owned glass centers throughout California. Scharaga also serves as a board member of the Auto Glass Safety Council and the Fowler College of Business at San Diego State University.
George Weller is vice president for City Auto Glass. Weller started as an auto glass technician in 1983. He joined the City Auto Glass family in 1986 and now serves as the senior operations manager there. His passion is finding new technologies and process improvements for the company that serves customers’ needs efficiently and effectively. He is a member of the AGSC Standards Committee and enjoys spending time with his four children. Facilitated by a member of the Auto Glass Safety Council.
10:30 a.m. – 10:45 a.m. Calibration Standards
With calibration becoming an increasingly bigger part of the auto glass replacement business, the Auto Glass Safety Council (AGSC) AGRSS™ Standards Committee is working to integrate calibration procedures into the AGRSS Standard. Learn the latest updates in that endeavor.
Faculty: Bob Beranek is president of Automotive Glass Consultants and chair of the AGSC AGRSS Standards Committee. A former full-time auto glass installer, Bob Beranek founded his own company in 1991 where he developed and conducted training programs for leading companies in the automotive and auto glass industry. In 2011 he co-authored “The Complete Guide to Auto Glass Installation—A Textbook” with his wife Ann Schuelke. Currently, he is president of Auto Glass University and blogs for Technically Speaking on glassBYTEs.com.
10:45 a.m. – 11:15 a.m. ADAS, Insurers and Third Party Administrators
We all know how important it is to work with the various insurers and third party administrators when it comes to ADAS and auto glass repair and replacements. Here is your chance to learn what’s happening and ask some specific questions including how calibration works into filing claims and more.
Faculty: Paul McFarland is the senior director of supply chain management for LYNX Services, a Solera Company. McFarland graduated with a BS in Industrial Engineering from the Georgia Institute of Technology in 1979. After graduating he went on to work for PPG Industries in the areas of engineering, sales and management in automotive and aircraft glass businesses until the divestiture of PPG’s auto glass business in 2008. (Other participants being added, check online.)
11:15 a.m. – 12:00 p.m. Highway Safety Issues that Affect the Auto Glass Industry |.5 CEUAutonomous vehicles, infrastructure and safety are among concerns of the auto glass industry. In this session, representatives from the Governors Highway Safety Association will brief you on how states are handling these issues as well as other top safety priorities including aggressive driving, distracted and/or impaired drivers, teen and mature drivers, passenger safety and more.
Faculty: Russ Martin is the director of Policy and Government Relations, Governor Highway Safety Association, based in Washington D.C., an organization representing the state and territorial highway safety offices. Its mission is to provide leadership and advocacy for the states and territories to improve traffic safety, influence national policy, enhance program management and promote best practices.
12:00 p.m. – 1:15 p.m. Brown Bag Lunch and Industry Roundtables
Many auto glass companies struggle with similar issues, and who better to get tips from than your peers? You’ll have two opportunities to learn from them as the second roundtable is held. Attend this session which is set up in roundtables with different topics at each table. You can table hop as much as you wish and ask questions of our experts—executives at the nation’s top auto glass companies who will be at each table to help facilitate dialogue and answer questions.
Facilitators: Mike Schenian of City Auto Glass, David Leach of Don’s Mobile Glass/Wardrobe and Bath Specialties, and Paul Morris of Jack Morris Auto Glass.
1:30 p.m. – 2:15 p.m. See What the New NAGS System Looks Like
At Auto Glass Week 2018, NAGS announced it would be updating its pricing system. Come to this session to learn more about the updates NAGS will be implementing, and when those changes will be going into effect.
Please note: as with all Auto Glass Week seminars, recordings, broadcasting, retransmission, streaming and/or videotaping is strictly prohibited.Please note: All seminars, demonstrations, competitions etc. are copyright by Auto Glass Week. They may not be captured, photographed, recorded, filmed, broadcasted, streamed or retransmitted in any way.
Faculty: John Gilmartin is the senior vice president for service, operations and global markets at Mitchell International, Inc., which is the parent company of NAGS. Gilmartin joined Mitchell in 1995, and currently serves as senior vice president of service and operations within Mitchell’s Auto Physical Damage Division. Gilmartin and his team provide technical support and total loss services to the company’s customers and partners in North America. He also leads the editorial systems and content development organization, which is responsible for creating and delivering the vehicle information for all of Mitchell’s Auto Physical Damage products.
Friday, September 6
7:00 a.m. – 7:45 a.m. Morning Coffee with … Carl Tompkins
Carl Tompkins is back by popular demand for the morning coffee series with his numerous advice from his 45 years in the auto glass business. Learn his true secrets of success learned on the job and through working with countless auto glass owners.
Faculty: Carl Tompkins retired from his role of global AGR strategic marketing manager for Sika Corporation in December of 2018. Prior to joining Sika, Tompkins spent 10 years with PPG as the manager of market development for the Automotive Glass Division, and was also a co-founder of Lynx services, PPG’s former third-party administrator division, which is now part of Pittsburgh Glass Works. He played an instrumental role in establishment of the Auto Glass Safety Council (AGSC) and the AGRSS Standard. He has trained thousands of individuals in not only proper auto glass installation techniques but also in value-added service programs for their businesses. He is the author of “Winning at Business” available at Amazon.com. Tompkins holds bachelor’s degrees in both political science and business from Portland State University.
8:00 a.m. – 9:00 a.m. Customer Service Representative Finals: Come Learn from the Best
Customer Service Reps (CSRs) are the heart of any auto glass company. They are the first people a customer talks to and can make or break a company’s bottom line. They take calls, answer custom-er questions and schedule auto glass repair and replacement appointments. This is their moment in the spotlight—with lessons in great customer service for the rest of us. Don’t miss the third annual Auto Glass Customer Service Representative (CSR) Competition Finals. Listen in as judges ask basic price questions and put these CSRs through a test of their mettle. Watch and learn as CSRs stand up under the pressure of direct questions (some more difficult than others) and as our judges educate the audience with real-life, real-time lessons on what it takes to be the best.
Judges: Joel Timmons of Profitable Glass Solutions Ltd. (PGS) created the company in 2007 to assist companies seeking operations, sales and marketing consultation within the automotive industry. Joel has proudly served the automotive industry for over 30 years with upper level management experience in manufacturing, distribution, retail and claims management. His experience in all facets of supply chain management set the foundation for the creation of his consulting firm. Joel is active within the industry having served on numerous committees and is a frequent contributor to industry events and periodicals. He served as a charter member of the AGSC™ and was elected to two terms on its board of directors.
Lyle Hill, president of Keytech North America and Glass.com® has more than 40 years of experience, including ownership of one of the country’s largest glazing contractors for nearly 25 years. Hill holds an MBA from Illinois Institute of Technology and is an adjunct professor at Olivet Nazarene University.
Melody Reddell, co-owner of PACE Glass, has worked in the auto glass industry since 1994, as owner, technician, and customer service representative for PACE Glass in Texarkana, Texas. What began as a windshield repair service company, PACE Glass has grown to a full-service glass company offering automotive, residential, and commercial glass. The focus for PACE Glass and the Reddell family has been on one goal… customer service.
9:00 a.m. – 10:00 a.m. Special Session: What Financial Shape is Your Business in?
Is your business in the best financial position possible? Are you generating consistent profits and cash? Do you know the return on investment in your key strategic initiatives? Do you know what percentage of labor is as far as your overall expenses? How do you manage inventory and increase the enterprise value of business of your business? All of these questions and more will be answered in this informative session you don’t want to miss in this hard-hitting session designed especially for our industry.
Faculty: Justin Krane, a Certified Financial Planner™ professional and award-winning speaker, is the founder of Krane Financial Solutions. Known for his savvy, holistic approach to financial planning, he advises his clients on how to unite their money with their lives and businesses. Using a unique system developed from his studies of financial psychology, Krane partners with entrepreneurs to identify, clarify and meet goals for increasing their business revenue. He works with entrepreneurs to create a bigger vision for their business with education and financial modeling.
Prior to founding Krane Financial Solutions, Justin was a vice president, investments, and sales manager at UBS Financial Services Inc., for 12 years, in Beverly Hills, Calif. He holds a BA degree in finance from University of Colorado, Boulder and received his Certified Investment Management Analyst® (CIMA®) designation from Investment Management Consultants Association and in conjunction with The Wharton School of Business at the University of Pennsylvania.
2:00 p.m. – 5:00 p.m. Special Session and Workshop — The First Five Years
Designed for and open exclusively only to those who have owned or managed an auto glass business for 5 years or less or who plan on doing so in the near future. There is no additional fee but space is limited and you must preregister to attend. You’ll learn from experts with more than 60 years of experience about topics such as:
1. Buying smart
2. Managing people
3. Finding employees
4. Handling family dynamics
5. Financial and other key ratios
6. Cash flow and management
7. Vendor negotiations
8. Guerrilla marketing—and more!
Come and learn from these experts who started at the ground level, just like you. This is an intense, roll-up-your-sleeves session that’s a “mini MBA in auto glass.”
Faculty: Corbin Archer is the president of Glass Mechanix Solutions in Salt Lake City, Utah. Lyle HiIl is president of Keytech North America and Glass.com®. For faculty curriculum vitae see pages 8 and 14.
You Could Win a Brand New Truck!
Come see who wins Friday at 1:30 p.m. on the show floor.
That’s right—we will be giving away a brand new truck to one very lucky attendee. Come learn and you just may drive home on some new wheels. Here’s how it works. Every three hours on the trade show floor, we will be announcing the name of a lucky attendee. Names will be drawn approximately three hours apart Wednesday, Thursday and Friday, giving you six chances to be a finalist. You must be present to claim your finalist key. You can have a proxy represent you in the finals. In addition, all eligible* pre-registrants who register by the pre-registration deadline of August 16, 2019 will receive two more chances to win as they will be entered in twice more. So if you are on the show floor and pre-register, you have up to eight chances to win a brand new truck.
*Full and trade show only attendees and competitors are eligible. Employees or board members of co-sponsoring groups are not eligible. Must be 18 or older to win. Ford F-150 photo is not an exact representation of make or model.
Auto Glass Technician Competition (AGTO)
The Pilkington Clear Advantage Auto Glass Technician Competition (AGTO) is a premier international competition designed to honor the auto glass technician who completes the best auto glass installation. Competitors are judged on ten different areas of the replacement process:
• Professionalism and credentials
• Technician comportment (attitude)
• Vehicle safety inspection
• Proper product usage
• Proper equipment and tools usage
• Proper auto glass removal procedures and techniques
• Proper installation procedures and techniques
• Post-installation and clean-up procedures
• Customer wrap-up
• In-depth knowledge credit
• Correction of inappropriate conditions
2019 AGTO Prize Package
First Place:$10,000, Gold Medal, Trophy and title of “World’s Best Auto Glass Technician 2019”
Second Place: $1,000
Third Place: $500
Windshield Repair Competition (WRO)
The GlasWeld Windshield Repair Competition in Honor of Walt Gorman (WRO) is an international competition designed to recognize the technician who completes the best repair of a windshield. Areas to be judged on the competition floor:
• Professional attire (appropriate/in good repair)
• Customer greeting
• Technician comportment (professionalism/conduct)
• Vehicle preparation
• Proper use of products
• Repair technique quality and appearance of completed repair
• Post repair procedures• ROLAGS® proficiency
2019 WRO Prize Package
First Place:$5,000, Gold Medal, Trophy and title of “World’s Best Windshield Repair Technician 2019”
Second Place: $250
Third Place: $100
Auto Glass Customer Service Representative (CSR) Competition
Do you work with amazing Customer Service Representatives (CSR’s)? Well, it’s time they get their moment in the spotlight and a grand prize of $2,500! Now in its third year, Auto Glass Week™ has the Auto Glass Customer Service Representative (CSR) Competition to recognize those who are the voice of the automotive glass industry—the individuals who interact with customers on behalf of an organization and work hard to secure business for years to come.
Competition registration is open to ensure there is time for our judges to call on competitors. All registrations must be in by July 12, 2019. Competitors will participate in a “mystery shopper” experience during the preliminary rounds and will receive a call during the month of July. A team of judges will grade each call. The top scorers will be invited to compete in person in the finals round to be held on Friday, September 6 during Auto Glass Week™.
2019 CSR Prize Package
The grand champion will receive $2,500, a Gold Medal, Trophy and the title of “World’s Best Auto Glass Customer Service Representative 2019”
Auto Glass Technician Calibration Competition
The Auto Glass Technician Calibration Competition, sponsored by Opti-Aim™ is a premier competition designed to find and honor the auto glass technician who completes the best auto glass calibration. The technology behind Advanced Driver Assistance Systems (ADAS) often makes recalibration of the ADAS system necessary after a windshield replacement. This competition will focus on the proper methods and technology used in such calibrations.
2019 Calibration Prize Package
First Place: $5,000, Gold Medal, Trophy and title of “World’s Best Auto GlassCalibration Technician 2019”
Pre-register Today and Save Big!
Pre-register today for a discounted price of $299—that’s a savings of more than $60 over the regular rate! Our discounted rate is available now until August 16, 2019.
Buy Two, Get One Full Registration Free!
Spend three days with a group of your colleagues and learn from the best! Attendees who purchase two full registrations receive a third full registration FREE. Your team will leave with valuable new ideas, exposure to the latest products and services, and game-changing tools to elevate your company.
Cancellation & Refund Policy
Attendees: All requests for cancellation and/or refunds must be received in writing by July 19, 2019 and are subject to a $50 administration fee. No refunds can be given after this date.
Competitors: Once registered, a refund cannot be processed— even if a manufacturer should decide to sponsor them.
Full Attendee Registration Includes:
Access to all seminars in the educational program, the trade show, cocktail parties, viewing the competitions and can take the AGSC or NWRD certification classes and testing on Friday.
Trade Show Only (TSO) Registration Includes:
Access to the trade show, cocktail parties, viewing the competitions and can take either AGSC or NWRD certification classes and testing on Friday. Not available to industry suppliers.
Non-sponsoring suppliers who would like to attend, may also register online for a pre-registration discounted price of $1,795 now until August 16, 2019. This option is available for industry sup-pliers who do not otherwise support the event by sponsoring. Non-sponsoring supplier registration includes access to all sem-inars and admittance to the exhibition floor to watch the compe-titions. All non-exhibiting/non-sponsoring suppliers must register under this category.
All attendees are subject to the Auto Glass Week™ Attendee Policy. Note online registration will close on August 16, 2019 at midnight for non-competing attendees.
To view the laid-in version of this article in our digital edition, CLICK HERE.