LYNX to Track Calibration
LYNX Services (LYNX) has made some updates to its auto glass program participants’ profiles, which include whether or not the shop has calibration services, with the aim of enhancing its policyholder experience.
LYNX sent communication out to its auto glass program participants in late last month, which centered on the ability to add to their METRYX profile. According to Paul McFarland, LYNX supply chain management senior director, the company’s participants’ capability to perform calibrations as well as adding calibration tool information to their profile was implemented immediately.
The decision to make this information readily accessible for policyholders is not new. In fact, the company had been planning to make that information available for well over two years, according to McFarland. He noted that the company “finally came to a point where it could put it out to the industry” before the New Year.
The METRYX profile has a list of technicians, companies and service vehicles that provide mobile auto glass offerings, according to McFarland, who said the additional information is an extension of the capabilities within their service centers. “It’s the first step in identifying calibration capabilities for retailers,” said McFarland. The company is currently working on the next phase.
That will allow people to tell LYNX that they are able to facilitate third party calibrations. McFarland noted that the company currently does this on the basis of having received invoices from retailers with calibration on the invoice.
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